Order Information

Ordering Policy

Orders should reference a valid purchase order number and be placed with a minimum value of $200.00 excluding applicable shipping/handling charges and taxes. Orders below the minimum will be assessed a $25.00 service charge and will be clearly marked on the invoice as “Minimum Order Service Charge”. Orders are shipped via the most cost effective method, utilizing common carrier selected by Qualtran. Freight charges will be prepaid and added to the customer’s invoice unless other arrangements have been made. The customer may request a carrier of their choice and, as always, will be responsible for shipping fees. Freight charges arising from express shipment(s) will be the responsibility of the customer. Proof of delivery requests must be made within 60 days of invoice date to ensure accurate response from the carrier. All shipment shortages and/or damages should be reported to Qualtran within 24 hours of receipt of order. It is imperative that any shortages and/or damages be documented in writing with the carrier upon delivery. Qualtran be responsible for credit or replacement of product due to shortage and/or damage if proper documentation of shortage and/or damage is not made with the carrier.

Return Policies

A request for return must be made within ten (10) days of receipt of product. All returned goods are subject to a 20% restocking fee. The customer pays the shipping cost to return the product. If the return is due to a shipping error or order entry error by Qualtran, the product will be shipped back at Qualtran’s expense with no restocking fee. Credits will be issued against future purchases. Please provide the following information when requesting a return.
Any product returned without prior authorization will be refused and returned to the customer, freight collect.

Payment Terms

Terms are NET 15 days. Prices and terms for each shipment shall be prices and terms in effect on the date of receipt of a valid purchase order. Payments should be remitted to Qualtran Ltd. and addressed as follows :

Any product returned without prior authorization will be refused and returned to the customer, freight collect.